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febi bilstein Timing Chain Master Link, part number 000 997 22 98 (also listed as 0009972298). This double row master link joins the two ends of a timing chain loop, which allows the chain to be installed or replaced around the engine's timing sprockets. Cross reference number 31282 is also listed.
It fits Mercedes-Benz E-Class, S-Class, C-Class, SL-Class, CLK-Class, M-Class, CL-Class, SLK/SLC, G-Class, CLS-Class, R-Class and 190 Series models, covering model years 1987 to 2011 depending on the model. Fitment spans inline-four, inline-six, V6 and V8 engines. This part carries a 36 month / 36,000 mile warranty.
Please check the Compatible Vehicles table below to confirm fitment for your vehicle.
Key Features
Brand febi bilstein Part Number 000 997 22 98 Part Type Timing Chain Master Link Description Timing Chain Master Link (Double Row) Weight 0.02 lbs Cross Reference Number 31282 Warranty 36 Months / 36,000 Miles Compatible Vehicles
Year Make Model Engine Notes 1987–1993 Mercedes-Benz 190E 2.3 2.3L L4 2299cc 1990–1992 Mercedes-Benz 300CE 3.0L L6 2962cc 1993 Mercedes-Benz 300CE 3.2L L6 3199cc 1993 Mercedes-Benz 300E 2.8 2.8L L6 2799cc 1993 Mercedes-Benz 300E Base 3.2L L6 3199cc 1992–1993 Mercedes-Benz 300SE 3.2L L6 3199cc 1990–1993 Mercedes-Benz 300SL 3.0L L6 2962cc 1993 Mercedes-Benz 300TE 3.0L L6 2962cc 1993 Mercedes-Benz 300TE 3.2L L6 3199cc 1992–1993 Mercedes-Benz 400E 4.2L V8 4196cc 1992 Mercedes-Benz 400SE 4.2L V8 4196cc 1993 Mercedes-Benz 400SEL 4.2L V8 4196cc 1992–1993 Mercedes-Benz 500E 5.0L V8 4973cc 1993 Mercedes-Benz 500SEC 5.0L V8 4973cc 1992–1993 Mercedes-Benz 500SEL 5.0L V8 4973cc 1990–1992 Mercedes-Benz 500SL 5.0L V8 4973cc 1993 Mercedes-Benz 600SEC 6.0L V12 5987cc 1992–1993 Mercedes-Benz 600SEL 6.0L V12 5987cc 1993 Mercedes-Benz 600SL 6.0L V12 5987cc 1994–1996 Mercedes-Benz C220 2.2L L4 2199cc 1997–2002 Mercedes-Benz C230 2.3L L4 2295cc 2001–2005 Mercedes-Benz C240 2.6L V6 2597cc 1994–1997 Mercedes-Benz C280 2.8L L6 2799cc 1998–2000 Mercedes-Benz C280 2.8L V6 2799cc 2002–2004 Mercedes-Benz C32 AMG 3.2L V6 3199cc 2001–2005 Mercedes-Benz C320 3.2L V6 3199cc 1995–1997 Mercedes-Benz C36 AMG 3.6L L6 3606cc 1998–2000 Mercedes-Benz C43 AMG 4.3L V8 4266cc 2005–2006 Mercedes-Benz C55 AMG 5.5L V8 5439cc 2000–2005 Mercedes-Benz CL500 5.0L V8 4973cc 2006 Mercedes-Benz CL500 5.0L V8 4966cc 2001–2006 Mercedes-Benz CL55 AMG 5.5L V8 5439cc 1998–1999 Mercedes-Benz CL600 6.0L V12 5987cc 1998–2005 Mercedes-Benz CLK320 3.2L V6 3199cc 1999–2003 Mercedes-Benz CLK430 4.3L V8 4266cc 2003–2005 Mercedes-Benz CLK500 5.0L V8 4973cc 2006 Mercedes-Benz CLK500 5.0L V8 4966cc 2001–2006 Mercedes-Benz CLK55 AMG 5.5L V8 5439cc 2006 Mercedes-Benz CLS500 5.0L V8 4966cc 2006 Mercedes-Benz CLS55 AMG 5.5L V8 5439cc 1994–1997 Mercedes-Benz E320 3.2L L6 3199cc 1998–2004 Mercedes-Benz E320 3.2L V6 3199cc 2005 Mercedes-Benz E320 4Matic 3.2L V6 3199cc 2005 Mercedes-Benz E320 Base 3.2L V6 3199cc 1994–1995 Mercedes-Benz E420 4.2L V8 4196cc 1998–2002 Mercedes-Benz E430 4.3L V8 4266cc 1994 Mercedes-Benz E500 5.0L V8 4973cc 2003–2006 Mercedes-Benz E500 5.0L V8 4966cc 1999–2006 Mercedes-Benz E55 AMG 5.5L V8 5439cc 2002–2008 Mercedes-Benz G500 5.0L V8 4966cc 2005 Mercedes-Benz G500 5.0L V8 4973cc 2003–2011 Mercedes-Benz G55 AMG 5.5L V8 5439cc 1998–2003 Mercedes-Benz ML320 3.2L V6 3199cc 2003–2005 Mercedes-Benz ML350 3.7L V6 3699cc 1999–2001 Mercedes-Benz ML430 4.3L V8 4266cc 2002–2007 Mercedes-Benz ML500 5.0L V8 4966cc 2000–2003 Mercedes-Benz ML55 AMG 5.5L V8 5439cc 2006 Mercedes-Benz R500 5.0L V8 4966cc 2007 Mercedes-Benz R500 5.0L V8 4973cc 1994–1999 Mercedes-Benz S320 3.2L L6 3199cc Fits 16 more vehicles.
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febi bilstein Timing Chain Master Link, part number 000 997 22 98 (also listed as 0009972298). This double row master link joins the two ends of a timing chain loop, which allows the chain to be installed or replaced around the engine's timing sprockets. Cross reference number 31282 is also listed.
It fits Mercedes-Benz E-Class, S-Class, C-Class, SL-Class, CLK-Class, M-Class, CL-Class, SLK/SLC, G-Class, CLS-Class, R-Class and 190 Series models, covering model years 1987 to 2011 depending on the model. Fitment spans inline-four, inline-six, V6 and V8 engines. This part carries a 36 month / 36,000 mile warranty.
Please check the Compatible Vehicles table below to confirm fitment for your vehicle.
Key Features
Brand febi bilstein Part Number 000 997 22 98 Part Type Timing Chain Master Link Description Timing Chain Master Link (Double Row) Weight 0.02 lbs Cross Reference Number 31282 Warranty 36 Months / 36,000 Miles Compatible Vehicles
Year Make Model Engine Notes 1987–1993 Mercedes-Benz 190E 2.3 2.3L L4 2299cc 1990–1992 Mercedes-Benz 300CE 3.0L L6 2962cc 1993 Mercedes-Benz 300CE 3.2L L6 3199cc 1993 Mercedes-Benz 300E 2.8 2.8L L6 2799cc 1993 Mercedes-Benz 300E Base 3.2L L6 3199cc 1992–1993 Mercedes-Benz 300SE 3.2L L6 3199cc 1990–1993 Mercedes-Benz 300SL 3.0L L6 2962cc 1993 Mercedes-Benz 300TE 3.0L L6 2962cc 1993 Mercedes-Benz 300TE 3.2L L6 3199cc 1992–1993 Mercedes-Benz 400E 4.2L V8 4196cc 1992 Mercedes-Benz 400SE 4.2L V8 4196cc 1993 Mercedes-Benz 400SEL 4.2L V8 4196cc 1992–1993 Mercedes-Benz 500E 5.0L V8 4973cc 1993 Mercedes-Benz 500SEC 5.0L V8 4973cc 1992–1993 Mercedes-Benz 500SEL 5.0L V8 4973cc 1990–1992 Mercedes-Benz 500SL 5.0L V8 4973cc 1993 Mercedes-Benz 600SEC 6.0L V12 5987cc 1992–1993 Mercedes-Benz 600SEL 6.0L V12 5987cc 1993 Mercedes-Benz 600SL 6.0L V12 5987cc 1994–1996 Mercedes-Benz C220 2.2L L4 2199cc 1997–2002 Mercedes-Benz C230 2.3L L4 2295cc 2001–2005 Mercedes-Benz C240 2.6L V6 2597cc 1994–1997 Mercedes-Benz C280 2.8L L6 2799cc 1998–2000 Mercedes-Benz C280 2.8L V6 2799cc 2002–2004 Mercedes-Benz C32 AMG 3.2L V6 3199cc 2001–2005 Mercedes-Benz C320 3.2L V6 3199cc 1995–1997 Mercedes-Benz C36 AMG 3.6L L6 3606cc 1998–2000 Mercedes-Benz C43 AMG 4.3L V8 4266cc 2005–2006 Mercedes-Benz C55 AMG 5.5L V8 5439cc 2000–2005 Mercedes-Benz CL500 5.0L V8 4973cc 2006 Mercedes-Benz CL500 5.0L V8 4966cc 2001–2006 Mercedes-Benz CL55 AMG 5.5L V8 5439cc 1998–1999 Mercedes-Benz CL600 6.0L V12 5987cc 1998–2005 Mercedes-Benz CLK320 3.2L V6 3199cc 1999–2003 Mercedes-Benz CLK430 4.3L V8 4266cc 2003–2005 Mercedes-Benz CLK500 5.0L V8 4973cc 2006 Mercedes-Benz CLK500 5.0L V8 4966cc 2001–2006 Mercedes-Benz CLK55 AMG 5.5L V8 5439cc 2006 Mercedes-Benz CLS500 5.0L V8 4966cc 2006 Mercedes-Benz CLS55 AMG 5.5L V8 5439cc 1994–1997 Mercedes-Benz E320 3.2L L6 3199cc 1998–2004 Mercedes-Benz E320 3.2L V6 3199cc 2005 Mercedes-Benz E320 4Matic 3.2L V6 3199cc 2005 Mercedes-Benz E320 Base 3.2L V6 3199cc 1994–1995 Mercedes-Benz E420 4.2L V8 4196cc 1998–2002 Mercedes-Benz E430 4.3L V8 4266cc 1994 Mercedes-Benz E500 5.0L V8 4973cc 2003–2006 Mercedes-Benz E500 5.0L V8 4966cc 1999–2006 Mercedes-Benz E55 AMG 5.5L V8 5439cc 2002–2008 Mercedes-Benz G500 5.0L V8 4966cc 2005 Mercedes-Benz G500 5.0L V8 4973cc 2003–2011 Mercedes-Benz G55 AMG 5.5L V8 5439cc 1998–2003 Mercedes-Benz ML320 3.2L V6 3199cc 2003–2005 Mercedes-Benz ML350 3.7L V6 3699cc 1999–2001 Mercedes-Benz ML430 4.3L V8 4266cc 2002–2007 Mercedes-Benz ML500 5.0L V8 4966cc 2000–2003 Mercedes-Benz ML55 AMG 5.5L V8 5439cc 2006 Mercedes-Benz R500 5.0L V8 4966cc 2007 Mercedes-Benz R500 5.0L V8 4973cc 1994–1999 Mercedes-Benz S320 3.2L L6 3199cc Fits 16 more vehicles.
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All delivery times are approximate and given in business days (Monday-Friday). Below shipping methods are for the contiguous United States.
- Free Shipping = 4-5 Business days in most cases (Orders that are Over $69.00)
- Best Value Shipping = $15.95 = 3-4 Business days on most cases
- Flat Rate Shipping = $15.85 = 4-6 Business days in most cases (Orders that are Under $69.00)
- Flat Rate Shipping + = $19.50-60.50 (Varies) 2-3 Business Days In Most Cases
- Flat Rate ++ Shipping = $26.95-89.00 (Varies) = 1-2 Business days in most cases
Alaska and Hawaii Residents
If your shipping address is in Hawaii or Alaska then your order will not have the free shipping option at the time of checkout as the FREE shipping offer is only valid for the lower 48 states. All other shipping destinations will be calculated at checkout.
Shipping Warning
Note: Above time frames are very accurate but not a guarantee. The day that the order is placed is not considered a day in transit (If the order is placed after the 2:00 PM Central Time cut-off time Monday - Friday the order will be processed and shipped the following business day which is clearly not a day in transit). If an order is placed on the weekend, The order will ship on Monday (which is not a day in transit) which is the next business day. All order time frames are based on shipping from our location in San Antonio, Texas or. If a faster shipping option is chosen, it is at our discretion as to how we get it to you in that time frame, whether we pay a higher fee to have it shipped from one of our distributors or to the freight company.
We ship with FedEx, UPS, and USPS (US Post). The courier used is at our discretion.Attention: We DO NOT ship to APO/FPO or PO boxes. Any order placed with a shipping address to one of these addresses will have the order voided and credited.

Shipping to Canada
Shipping to Canada will be done by UPS. The time frames quoted are approximate time frames and are not guaranteed. Canada is excluded from the Free Shipping offer for orders over $69.00
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
If you experienced an issue with your order, please file a claim with Route’s team here. -
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Product Warranties
All parts are covered by their respective manufacturer's warranties. Warranties are for 2 years or 24,000 miles from the original date of purchase, OEM Euro LLC warrants that at the time of shipment the products sold will be free from defects in material and workmanship. OEMEuro.com (OEM Euro LLC) maximum liability shall NOT in any case exceed the purchase price (excluding shipping charges) for the products purchased from OEMEuro.com,and claimed to be defective.
OEM Euro agrees to provide a replacement for, but not pay for any labor that is required to remove or install or supplies which may be used or shipping costs. OEMEuro.com will NOT be liable for any loss, incidental or consequential damages of any kind, whether based upon warranty, contract or negligence, and arising in connection with the sale, use or repair of the products.
This warranty does not under any circumstances extend to any product sold by OEM Euro LLC which has been subjected to misuse, neglect, accident, improper installation or use for any purpose other than its intended use. This warranty does NOT extend to or apply to any unit which has been repaired or altered.Requesting a Return Materials Authorization Number
A return materials authorization number (RMA) is required for all returns. RMA requests must be submitted in writing through the RMA form found at the top of this website and cannot be given verbally over the phone.
To request an RMA, make sure you have reviewed the specific policies here for your category of return (new, warranty or core).
After submitting your request for an RMA#, soon after, you will receive an email with complete return instructions, usually within one business day. This email will contain an RMA# and additional return shipping instructions. Do not ship your return before receiving your RMA email because NO credit will be issued for items returned without an RMA# or for parts not specifically listed on the RMA Request. Be sure to specify in your request ALL parts you would like to return.General Return Instructions
Make certain your RMA number is displayed on the outside of the box. Include a copy of your RMA instruction email inside the box.
Return shipping costs are the customer's responsibility. COD shipments WILL NOT be accepted.
We highly recommend ensuring your return shipment. OEM Euro LLC will not be responsible for any lost or damaged returns.
OemEuro.com reserves the right to delay issuance of credit pending the manufacturer's inspection and approval of credit for the part(s) returned.
No credit will be issued for any parts or cores returned not originally purchased through OemEuro.com.
OemEuro.com will send you an email indicating the amount to be refunded back to you. Please note that credit on your credit card statement may not appear immediately, depending upon the policies of your credit card issuer.
Free Shipping: All parts (excluding cores) returned for reasons other than warranty or catalog/shipping (OemEuro.com) error will be subject to a chargeback of any applicable free shipping charges given on the original.Types of Auto Parts Returns
New Part Returns
You may request a refund of your purchase price (excluding shipping charges if the part:
Is returned WITHIN 45 days of the original invoice date.
Is NOT electrical/electronic in nature (i.e.,air mass meters, sensors,fans, resistors oxygen sensors, etc.).
Is NOT opened or show signs of being opened (Bag cut or torn open, box cut or torn open) Is NOT opened if the part is marked with a sticker indicating non-returnable once opened (i.e., gasket sets, repair manuals, etc.).
Does not have a note in the parts description indicating not returnable ( throttle housings, etc.).
Has NOT been installed,or altered in any way.
Does NOT have missing parts, or hardware. If the part is sold as a set or kit, the complete set or kit must be returned complete.
Is returned in the original packaging and is in resalable condition.
Free Shipping: All parts (excluding cores) returned for reasons other than warranty or catalog/shipping (OemEuro.com) error will be subject to a charge back of any applicable free shipping charges given on the original order (Any freight paid by OEM Euro will be deducted from the refund).Warranty Part Replacement
In general and unless otherwise specified, a part will be replaced under warranty (excluding shipping charges) if the part:
- Is returned WITHIN 24 months of the original invoice date (unless a different warranty period is specified).
- Has NOT been misused, neglected, subject to accident, improper installation or used for any purpose other than its intended use. Wear and tear is specifically EXCLUDED from ANY and ALL warranty coverage.
- Is approved by the manufacturer upon inspection and subject to its guidelines and limitations.
- Is emptied of all fluids (if applicable).
Below are the two methods that you can use to receive your warranty replacement part.
- You can send your defective part to the address below and once it has been received by us we will promptly ship a replacement to you.
- You can place a new order through the website and pay for the part, Once you have received the new part you can then return the defective part to the address below. Once the defective part has been received we will promptly issue credit for the part that was purchased as a replacement.
Warranty Returns Must be shipped to OemEuro LLC Attn: Warranty Dept. 310 Windcrest Drive. San Antonio,TX 78239
Documentation Requirements
All manufacturers require a complete description of the failure in order for warranty coverage to apply. Simply stating "doesn't work" on your correspondence is not acceptable to most manufacturers. Please provide a complete description of the failure when you request an RMA number.
Limitations on warranty replacements exist on certain types of parts including but not limited to:
Brake Pads and Rotors: Squealing/squeaking of pads and/or warping of rotors are NOT valid warranty claims unless:- All vehicle and brake component manufacturers' installation procedures were followed precisely.
- The problem began IMMEDIATELY upon installation and the problem is reported and parts returned WITHIN 30 days of the original invoice date. Any brake noise or warpage that begins more than 30 days after purchase is the result of driving conditions, driving style or related parts that were not replaced at the same time.
- Brake pads and rotors were replaced at the same time.
- No blue discolorations are present on brake rotors. Blue discoloration on a brake rotor is always the result of excessive heat caused by excessive brake pad-to-brake rotor contact.
Core Deposits and Core Returns
Certain types of parts are available in the industry as "remanufactured" (starters, alternators). Cores are the used parts that may be returned for credit when purchasing a remanufactured part.
If a core deposit is shown, this charge will be added to your total at the time of sale but is refunded upon the return of your original part.
Credit will be issued for core returns upon receipt, provided that cores are:
Received WITHIN 45 days of the original invoice date. No core deposits will be refunded for cores returned more than 45 days after the original invoice date.
Must be in the original remanufacturer's box (the box the replacement part was originally packed in). No credit will be issued if not returned in the remanufacturer's box.
Core Return Shipping Charges: Core return shipping charges are the responsibility of the customer and are NOT refundable.Items Lost or Damaged in Transit
For your protection, please inspect your package before signing for it and have the driver make note of any damage. If your order is damaged during shipping, please immediately notify the shipping carrier & OemEuro.com so we can promptly file a damage claim with the carrier. All original shipping cartons and packing materials must be saved for inspection by the carrier. Discarding any of the original shipping/packing material will negate our ability to file a damaged package claim with the carrier. Any damage claim made after 15 days of delivery will be on the purchasing party as we will not be responsible for damage claims after 15 days of item being delivered.
Replacement orders shipped prior to completion of the carrier's investigation must be paid for in advance. However, upon completion of the investigation, a refund will be promptly issued. If lost parts are found and delivered, a refund will be issued once they are returned to us.
If you would rather not pay for a replacement before the completion of the investigation, we can delay shipping your no-cost replacement or issuing a refund, until the investigation is complete (or the parts have been found and returned to us).
-

All delivery times are approximate and given in business days (Monday-Friday). Below shipping methods are for the contiguous United States.
- Free Shipping = 4-5 Business days in most cases (Orders that are Over $69.00)
- Best Value Shipping = $15.95 = 3-4 Business days on most cases
- Flat Rate Shipping = $15.85 = 4-6 Business days in most cases (Orders that are Under $69.00)
- Flat Rate Shipping + = $19.50-60.50 (Varies) 2-3 Business Days In Most Cases
- Flat Rate ++ Shipping = $26.95-89.00 (Varies) = 1-2 Business days in most cases
Alaska and Hawaii Residents
If your shipping address is in Hawaii or Alaska then your order will not have the free shipping option at the time of checkout as the FREE shipping offer is only valid for the lower 48 states. All other shipping destinations will be calculated at checkout.
Shipping Warning
Note: Above time frames are very accurate but not a guarantee. The day that the order is placed is not considered a day in transit (If the order is placed after the 2:00 PM Central Time cut-off time Monday - Friday the order will be processed and shipped the following business day which is clearly not a day in transit). If an order is placed on the weekend, The order will ship on Monday (which is not a day in transit) which is the next business day. All order time frames are based on shipping from our location in San Antonio, Texas or. If a faster shipping option is chosen, it is at our discretion as to how we get it to you in that time frame, whether we pay a higher fee to have it shipped from one of our distributors or to the freight company.
We ship with FedEx, UPS, and USPS (US Post). The courier used is at our discretion.Attention: We DO NOT ship to APO/FPO or PO boxes. Any order placed with a shipping address to one of these addresses will have the order voided and credited.

Shipping to Canada
Shipping to Canada will be done by UPS. The time frames quoted are approximate time frames and are not guaranteed. Canada is excluded from the Free Shipping offer for orders over $69.00
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
If you experienced an issue with your order, please file a claim with Route’s team here. -
-
Product Warranties
All parts are covered by their respective manufacturer's warranties. Warranties are for 2 years or 24,000 miles from the original date of purchase, OEM Euro LLC warrants that at the time of shipment the products sold will be free from defects in material and workmanship. OEMEuro.com (OEM Euro LLC) maximum liability shall NOT in any case exceed the purchase price (excluding shipping charges) for the products purchased from OEMEuro.com,and claimed to be defective.
OEM Euro agrees to provide a replacement for, but not pay for any labor that is required to remove or install or supplies which may be used or shipping costs. OEMEuro.com will NOT be liable for any loss, incidental or consequential damages of any kind, whether based upon warranty, contract or negligence, and arising in connection with the sale, use or repair of the products.
This warranty does not under any circumstances extend to any product sold by OEM Euro LLC which has been subjected to misuse, neglect, accident, improper installation or use for any purpose other than its intended use. This warranty does NOT extend to or apply to any unit which has been repaired or altered.Requesting a Return Materials Authorization Number
A return materials authorization number (RMA) is required for all returns. RMA requests must be submitted in writing through the RMA form found at the top of this website and cannot be given verbally over the phone.
To request an RMA, make sure you have reviewed the specific policies here for your category of return (new, warranty or core).
After submitting your request for an RMA#, soon after, you will receive an email with complete return instructions, usually within one business day. This email will contain an RMA# and additional return shipping instructions. Do not ship your return before receiving your RMA email because NO credit will be issued for items returned without an RMA# or for parts not specifically listed on the RMA Request. Be sure to specify in your request ALL parts you would like to return.General Return Instructions
Make certain your RMA number is displayed on the outside of the box. Include a copy of your RMA instruction email inside the box.
Return shipping costs are the customer's responsibility. COD shipments WILL NOT be accepted.
We highly recommend ensuring your return shipment. OEM Euro LLC will not be responsible for any lost or damaged returns.
OemEuro.com reserves the right to delay issuance of credit pending the manufacturer's inspection and approval of credit for the part(s) returned.
No credit will be issued for any parts or cores returned not originally purchased through OemEuro.com.
OemEuro.com will send you an email indicating the amount to be refunded back to you. Please note that credit on your credit card statement may not appear immediately, depending upon the policies of your credit card issuer.
Free Shipping: All parts (excluding cores) returned for reasons other than warranty or catalog/shipping (OemEuro.com) error will be subject to a chargeback of any applicable free shipping charges given on the original.Types of Auto Parts Returns
New Part Returns
You may request a refund of your purchase price (excluding shipping charges if the part:
Is returned WITHIN 45 days of the original invoice date.
Is NOT electrical/electronic in nature (i.e.,air mass meters, sensors,fans, resistors oxygen sensors, etc.).
Is NOT opened or show signs of being opened (Bag cut or torn open, box cut or torn open) Is NOT opened if the part is marked with a sticker indicating non-returnable once opened (i.e., gasket sets, repair manuals, etc.).
Does not have a note in the parts description indicating not returnable ( throttle housings, etc.).
Has NOT been installed,or altered in any way.
Does NOT have missing parts, or hardware. If the part is sold as a set or kit, the complete set or kit must be returned complete.
Is returned in the original packaging and is in resalable condition.
Free Shipping: All parts (excluding cores) returned for reasons other than warranty or catalog/shipping (OemEuro.com) error will be subject to a charge back of any applicable free shipping charges given on the original order (Any freight paid by OEM Euro will be deducted from the refund).Warranty Part Replacement
In general and unless otherwise specified, a part will be replaced under warranty (excluding shipping charges) if the part:
- Is returned WITHIN 24 months of the original invoice date (unless a different warranty period is specified).
- Has NOT been misused, neglected, subject to accident, improper installation or used for any purpose other than its intended use. Wear and tear is specifically EXCLUDED from ANY and ALL warranty coverage.
- Is approved by the manufacturer upon inspection and subject to its guidelines and limitations.
- Is emptied of all fluids (if applicable).
Below are the two methods that you can use to receive your warranty replacement part.
- You can send your defective part to the address below and once it has been received by us we will promptly ship a replacement to you.
- You can place a new order through the website and pay for the part, Once you have received the new part you can then return the defective part to the address below. Once the defective part has been received we will promptly issue credit for the part that was purchased as a replacement.
Warranty Returns Must be shipped to OemEuro LLC Attn: Warranty Dept. 310 Windcrest Drive. San Antonio,TX 78239
Documentation Requirements
All manufacturers require a complete description of the failure in order for warranty coverage to apply. Simply stating "doesn't work" on your correspondence is not acceptable to most manufacturers. Please provide a complete description of the failure when you request an RMA number.
Limitations on warranty replacements exist on certain types of parts including but not limited to:
Brake Pads and Rotors: Squealing/squeaking of pads and/or warping of rotors are NOT valid warranty claims unless:- All vehicle and brake component manufacturers' installation procedures were followed precisely.
- The problem began IMMEDIATELY upon installation and the problem is reported and parts returned WITHIN 30 days of the original invoice date. Any brake noise or warpage that begins more than 30 days after purchase is the result of driving conditions, driving style or related parts that were not replaced at the same time.
- Brake pads and rotors were replaced at the same time.
- No blue discolorations are present on brake rotors. Blue discoloration on a brake rotor is always the result of excessive heat caused by excessive brake pad-to-brake rotor contact.
Core Deposits and Core Returns
Certain types of parts are available in the industry as "remanufactured" (starters, alternators). Cores are the used parts that may be returned for credit when purchasing a remanufactured part.
If a core deposit is shown, this charge will be added to your total at the time of sale but is refunded upon the return of your original part.
Credit will be issued for core returns upon receipt, provided that cores are:
Received WITHIN 45 days of the original invoice date. No core deposits will be refunded for cores returned more than 45 days after the original invoice date.
Must be in the original remanufacturer's box (the box the replacement part was originally packed in). No credit will be issued if not returned in the remanufacturer's box.
Core Return Shipping Charges: Core return shipping charges are the responsibility of the customer and are NOT refundable.Items Lost or Damaged in Transit
For your protection, please inspect your package before signing for it and have the driver make note of any damage. If your order is damaged during shipping, please immediately notify the shipping carrier & OemEuro.com so we can promptly file a damage claim with the carrier. All original shipping cartons and packing materials must be saved for inspection by the carrier. Discarding any of the original shipping/packing material will negate our ability to file a damaged package claim with the carrier. Any damage claim made after 15 days of delivery will be on the purchasing party as we will not be responsible for damage claims after 15 days of item being delivered.
Replacement orders shipped prior to completion of the carrier's investigation must be paid for in advance. However, upon completion of the investigation, a refund will be promptly issued. If lost parts are found and delivered, a refund will be issued once they are returned to us.
If you would rather not pay for a replacement before the completion of the investigation, we can delay shipping your no-cost replacement or issuing a refund, until the investigation is complete (or the parts have been found and returned to us).
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
